About
As a technology enthusiast, I am acknowledged as a fast paced and adaptive learner, with strong interpersonal and problem-solving skills. I have proven expertise in Information Technology, Network and System Administration, Desktop Support, Hardware and Software installations, configurations and troubleshooting. I have built, tested, expanded, secured networks with relevant and cost-effective technologies.
I am also familiar with Microsoft Servers & Client OS, SCOM, SCCM, Citrix, Cisco, D-Link, Linksys, Netgear, VMware, Microsoft Virtual PC & Firewalls platforms, etc.
IT Professional / System Analyst
Personal Summary
- Birthday: March 26, 1991
- Website: www.omair.pro
- Phone: +971-56-9582458
- City: Ras-Al-Khaimah, UAE
- Age: 32
- Degree: BS Computer Science
- Email: email@omair.pro
- Driving License: Available
I aspire deeply, to contribute towards the growth and development of a dynamic organization that offers challenging opportunities in the field of Information Technology.
Resume
As a System Analyst & IT Engineer, I have more than seven years of experience in various industries.
Education
Bachelor of Science - Computer Science
Jan 2014 - May 2018
Iqra University, Karachi. Pakistan
HSC in Pre-Engineering
2011 - 2013
Karachi Board of Intermediate Education. Karachi, Pakistan
SSC in Computer Science
2011
Karachi Board of Secondary Education. Karachi, Pakistan
Professional Trainings
Attended following training workshops & courses with hands-on labs from certified institute of “Computer Testing & Training Center (CTTC)” in Karachi. Pakistan
Cisco Certified Network Associate (CCNA)
Cisco Certified Network Professional (CCNP)
Certified Wireless Network Administrator (CWNA)
CompTIA A+ Certification
CompTIA Network+ Certification
Microsoft Office 365
Microsoft Exchange Server 2016 (In Progress)
ITIL Foundation
TECHNICAL SKILLS
Protocol & Services:
OSI Model, IP Addressing, TCP/IP, UDP, STP, RSTP, PVST, VTP, Telnet, DNS, DHCP, StaticRouting, OSPF, BGP, Inter-VLAN Routing
Tools & Operating Systems:
Windows Server 2012 / 2016 / 2019. Windows 7 / 8 / 10. Microsoft Office 365, VMware, VMwareESXi, vCenter Server.
Professional Experience
IT Support Specialist
Computer Network Systems - Middle East. U.A.E.
2019 - Present
- Troubleshoot issues with MOHAP software, flag critical software errors and identify the next steps to solve them while also being available and communicative with users throughout the process.
- Implemented new technologies for the staff to work from home and provide training and remote support.
- Work with the users to accurately document issues and resolutions, and collaborate with the senior engineers or developers to solve complex technical problems.
- Also provided technical support to the other town clinics and COVID medical camps situated within the City limit.
- Provide on-call/remote after-work-hours support to ensure smooth services 24/7 at healthcare centres and hospitals.
- Responding to client support requests.
- Providing basic training on computer operation and management.
- Also train users on newly installed technology.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Walk customers through installing applications and computer peripherals.
- Address user tickets regarding hardware, software and networking.
- Provide alternative pathways until the issue is resolved.
- Respond and resolve the issues within SLA.
- Manage and monitor all installed systems and infrastructure.
During Covid-19 Pandemic:
General Responsibilities:
Desktop Support Engineer
Sybrid Private Limited - A Lakson Group of Company. Pakistan
Feb 2018 - May 2019
IT-Admin & Video Editor
Role Model Institute. Karachi, Pakistan
Apr 2013 - Mar 2015
System/Network Analyst (Freelancer)
ITish Solutions. Karachi, Pakistan
April 2015 to Present
Personal Assistance to General Secretary
Cybarea Private Limited. Karachi, Pakistan
Jan 2012 - Dec 2012
Testimonials
Saul Goodman
Ceo & Founder
Omair M. Siddique is an exceptional System Analyst, showcasing a blend of technical prowess in Computer Information Systems, VMWare ESXi, and Information Technology Infrastructure, coupled with a warm and approachable demeanor that makes problem-solving a collaborative and pleasant experience.
Sara Wilsson
Designer
As a highly skilled IT Engineer, Omair M. Siddique excels in navigating the complexities of Service-Level Agreements (SLA) and Vendor Management, ensuring seamless collaboration and successful project outcomes while maintaining a consistently cheerful and helpful attitude.
Jena Karlis
Store Owner
With a solid foundation in Help Desk Support and Technical Support, Omair M. Siddique stands out for his quick and effective resolution of issues, providing top-notch support and earning a reputation for reliability and efficiency.
Mars Mathew
Freelancer
Omair M. Siddique is a Project Management expert, known for his meticulous approach to IT integration projects. His ability to lead cross-functional teams and meet deadlines is complemented by his friendly and positive demeanor, creating a harmonious work environment.
John Larson
Entrepreneur
Networking and System Administration are areas where Omair M. Siddique truly excels, implementing robust architectures and ensuring smooth operations. His punctuality and prompt troubleshooting responses contribute significantly to the overall efficiency of IT systems.
Contact
Location:
Shaam Hospital, 11C Street, Ras Al Khaimah, UAE
Email:
email@omair.pro
Call:
+971 56 9582458s